Dear Customer Relations,

After our recent purchase from Halton Honda, Burlington, I felt it was necessary to contact you. We had been actively searching for a Honda Accord for several months in the Niagara Region. Our search was nothing short of frustrating. We have been Toyota owners for over 20 years, and quite frankly were ready to return to them. It was not until we met Greg Berg at Halton Honda, that we changed our minds.

Our first initial contact with Greg was when we happened to drop by the Burlington dealership close to closing time and looked at a used car. Greg was not in the used car sales department, but, as he was not busy, offered to help as much as he could. He tried to gather as much information as possible, and also forwarded more information to us the next day, via e-mail. We chose not to purchase that particular vehicle, but Greg kept us informed with a future e-mail, and their dealership’s newsletter.

Getting more and more frustrated with the lack of customer service in the Niagara Region, we were almost set to go back to Toyota. In fact, my husband happened to browse Halton Honda’s website one day, and saw a recent posting for a 2009 Honda Accord. We decided we would visit Greg, who made himself available to our schedule. The whole experience took about twenty minutes. Greg knew exactly what we wanted, and unfortunately, the process we had recently been put through. There was no song and dance, no labouring process of “making a deal”. He simply went to the sales manager, explained exactly where we stood, and within moments, a small negotiation took place, and we were the proud owners of a Honda Accord! On the day we picked up our vehicle, Greg stayed after hours, went over the details of the vehicle without rushing us, and sent us away as very satisfied customers. He assumed we would do our service work in the Niagara Region, but after our experience with Halton Honda, we are seriously considering keeping our service business there as well.

My husband and I are still shaking our heads in disbelief that our purchase at Halton Honda was done so effortlessly. We had felt instinctively the day we met Greg though, that we wanted to do business with him. We were not disappointed. We thought you should know.

Elinore Thorburn, (Vineland ON)

Dear Mr. Bellm,

I want to take this opportunity to make special mention about Mr. Jamal Sabri in the service department. Mr. Sabri deserves to be commended for his excellent customer service skills. I recently brought in my wife's CRV for service. The service took much longer than anticipated. Mr. Sabri kept me informed of the progress, was very helpful in helping make some decisions relating to the service. Responding to my many questions, he was always polite and professional. Once the car was ready, he apologized for the delay and offered a gift basket. These kind gestures just show the care your staff, and especially Mr. Sabri has for your clients.

Stephane Potvin (Hamilton, ON)

Dear Mr. John Bellm,

I just wanted to send a note to acknowledge the amazing customer service I have received from Amy Shaw

I phoned in earlier this week to inquire about assuming a lease. She was extremely helpful and informative. After hearing about my situation, she processed this lease transfer very efficiently. Stayed in touch with me and returned all my phone calls.

Your dealership was not the first place I called to help me with this lease transfer. The first dealership I called was too busy to help me and informed me that they really didn't benefit from this transaction however it was a service they provided and I could book an appointment with someone in a week's time. However I did not have the ability to work at their schedule.

So, next I phoned your dealership and spoke to Amy! Your company is very fortunate to have her representing your dealership. She was eager to help. I am happy to inform you that I drove away today with my 2007 Honda Civic. I will be returning to your dealership for all my service work.

I was a new car sales representative for John Bear Pontiac in Hamilton for 8 years. I know that a customer's satisfaction is what creates and builds a strong customer base for a dealership. Amy Shaw has impressed me! I will make sure that any of my friends, family and past clients are looking for Honda they will be calling your dealership.

Lena Holtved

Amy Shaw,

Amy, this letter is to thank you personally for the outstanding service that you provided to my husband and I last week. I was at home recovering from both a seven week old ceasarian section and a one week old appendix removal and after contacting several dealerships with leasing questions, you were the only person who took the time to walk me through everything on the phone and answered all my questions. We were buying out a Honda lease, a lease that was originally written at Windsor Honda.

The transaction went so smooth, for all parties involved. You took care of everything from a list of what we needed to get, right to the financing that you arranged. Even in your absence on Saturday when we came to get the van, you made sure that we had a name of the person who would take care of us in your absence. Thanks also to Dwayne!

I work in the service industry as a funeral director and when I am shown excellent customer service I feel that that person should be recognized as such. Amy, you are an asset to Halton Honda and look forward to chatting in the future when we bring our van for service.

Nicole Fantin (Burlington, ON)

Dear Mr. Bellm,

Thank you for giving me the opportunity to follow-up with you regarding the recent purchase of my Honda CR-V from Mr. Dieu Duong. This is not the first car I have purchased from Dieu and will probably not be the last, considering the superior customer service that is provided to me by him personally.

Dieu's knowledge of the Honda vehicle continues to impress me along with his interpersonal skills and professionalism. I must also commend Ms. Amy Shaw for her bubbly personality and her way of making you feel so comfortable in a "financial" environment. You appear to have some really great staff at Halton Honda and should be as proud of them as you are of your own family.

Thanks again to Halton Honda for making another car purchase such a pleasure!

Cathy Browning

General Manager

We would like to recognize two of your employees who, we feel, are an asset to your dealership: Dieu Duong and Amy Shaw. After several weeks of looking for a new car and, in the process, dealing with many sales people, we decided to purchase our new car from Halton Honda. This decision was based on our sales person, Dieu, who was friendly, knowledgeable and patient. When speaking with Amy we found her to be very helpful regarding financing and warranties and also very nice. We also liked the "small town feel" of Halton Honda and did not mind the drive from Thorold. I will highly recommend your dealership to our family and friends and ask that they call Dieu should they decide to purchase a Honda. Thank you for your time and please pass our accolades on to Dieu and Amy.

Debbie Mettler and Tom Halton

Dear Mr. A J Bellm

I would like to thank you for the certificate of oil change, I appreciate it.

The customer service at Halton Honda is exemplary. I must admit I am very satisfied and very happy with the service Mike Robichaud extended me. He is an outstanding customer rep; very patient and knowledgeable. I even went back a couple of days latter as I queries in regards to the car and he took the time to assist me.

The customer service at Halton Honda is what makes it the outstanding dealership it is. The previous Civic I bought was approximately 6 years ago at your location and to this day the customer service continues to be excellent.

Above all else, continue the service. I speak very highly of Halton Honda and how well I was/am treated there.

L. Morin

Dear Mark, Brad and Lisa - re: Customer Service

Thank you very much for working together to come up with a solution for the repair of the transmission of my 2000 Accord. You exceeded my expectations for customer service. I'm so grateful that Honda recognizes the value of rewarding customer loyalty - not only with high standards of service, but with proactive staff who really care and work on behalf of their customers.

I've been a Honda car owner for over 20 years, and can assure you that Honda will remain #1 on my list of recommendations and future purchases.

Patti Kent (Oakville, ON)

Recent repair to my Accord

I recently hit a deer and had to take my car to your service department for repair. I would like to express how very pleased I was with the repair and the dealings with your staff. Your team (Danny) dealt with the insurance adjuster and organized a rental car for me without any delays and complications and when I picked up my car it was spotless inside and out.

Thanks for a job well done, have a great day,

Hans Goettsche